At Eastonjohns Table Lamps, your satisfaction is our priority and guarantee. If for any reason you are not entirely satisfied with the products purchased from Eastonjohns Table Lamps, you can return the unused portion for exchange or refund within 30 days of purchase.

What is Our Returns Policy?

Please refer to our returns policy page for detailed information.

How Do I Return an Item?

Returning items is easy. Simply go to your account and click on the order you wish to return. For more information, please visit our returns policy page or click here to start your return.

Can I Return a Product if I No Longer Want It?

We want all our customers to enjoy their products. If you’re not satisfied with the products you purchased, you can send them back to us. Please visit our returns policy page for more details.

What Happens Once My Item is Returned?

Upon receiving your order, we’ll review the reason for return and inform you of the next steps. You’ll receive an email notification regarding any action taken.

When Will I Receive My Refund?

We’ll send you an email once your refund has been processed. Typically, your refund should appear in your account within 5 business days after receiving our email. If you haven’t received your refund within 10 business days since receiving our email, please contact our Customer Service team.

I Used PayPal for My Purchase, Why Haven’t I Been Refunded?

At Eastonjohns Table Lamps, all refunds are issued within 2 weeks of the return reaching our warehouse. If you haven’t received your refund from PayPal, it may take up to 30 days for the refund to appear on your statement, as stated by PayPal.

I Used PayPal to Make My Purchase and Cancelled My Order, Why Haven’t I Been Refunded?

At Eastonjohns Table Lamps, your PayPal account is authorized at the time of order placement and charged when your order ships. PayPal states that it can take up to 30 days for the refund to appear on your statement.

I Didn’t Receive a Full Refund on My Return. Why?

We strive to process returns promptly, but we do charge fees for packages that cause delays. There is a $15 service charge for refused packages, and shipping charges are non-refundable.

If I Place an Order with Multiple Payment Types, How Will I Be Refunded?

If you used a gift card or store credit along with a credit card for your purchase, the amount paid with store credit or a gift card will be refunded first. Any additional balance due will be returned to the secondary form of payment.

Damaged Items

Upon receiving your order, please inspect the carton for any shipping damage. While some wear on the shipping carton is normal, if any items in your shipment are damaged, please retain the box, packing materials, and items inside, and contact us immediately at helpdesk@eastonjohns.com.