Where Can We Deliver the Package to?

We can ship to most countries worldwide. Upon entering the shipping address during checkout, you’ll discover the available shipping destinations.

How Much Will It Cost to Ship the Order?

Shipping charges are determined by the package weight and volume for all orders. You’ll see the relevant postage costs when placing your order.

I Just Placed an Order, When Will It Ship?

Please allow 1-3 business days for processing and production time before your order ships out.

How Long Is the Shipping Time?

Average transit time to Europe: 8-19 Business days (We have warehouses in EU, US, and Asia).

There are circumstances beyond our control (natural disasters, holidays, weather, etc.) that may cause shipping delays. However, if delays are due to customer-related issues, responsibility may fall on the customer. While most packages arrive on time, occasional delays may occur.

Will I Receive a Tracking Number?

We provide tracking for every order. You’ll receive tracking information once your product is shipped.

Can I Cancel My Order?

You can cancel your order without penalty! To apply for cancellation, please cancel your order within 24 hours of creation. If the item has already shipped, please contact us at helpdesk@eastonjohns.com. Simply send us an email with the subject line “CANCEL”.